Job Description
Impact You Can Create
Drive Revenue Velocity: Act as a strategic business partner to Sales Management, aligning technical resources directly with product revenue goals across the mid-market and SMB segments.
Elevate Customer Experience: Evangelize a refreshing user experience on the platform by translating complex customer pain points into tailored, high-value technical solutions.
Modernize Pre-Sales Operations: Leverage AI-driven workflows and best practices to streamline deal qualification, proof-of-concept (POC) delivery, and RFP responses.
Cross-Functional Synergy: Bridge the gap between Sales, Support, and Implementation teams to ensure seamless deal handoffs, high retention, and operational alignment.
Roles & Responsibilities (R&R;)
Pre-Sales Execution & Deal Support:
Lead discovery calls, requirement-gathering sessions, and technical scope definitions for active deals.
Build and deliver compelling, value-driven product demonstrations and custom Proof of Concepts (POCs).




Manage end-to-end response processes for RFPs, RFIs, and technical compliance documentation.
Construct wireframes and solution blueprints to solve critical SMB and mid-market business problems.
Strategic Sales Partnership & Resource Management:
Manage pre-sales resource allocation and operational effectiveness within the assigned region.
Provide continuous advice and counsel to sales leadership regarding the deployment of technical assets.
Internally qualify sales prospects based on technical feasibility, architecture requirements, and competitive dynamics.
AI & Continuous Innovation:
Embed AI capabilities, automated workflows, and generative AI features into customer solutions and value stories.
Stay ahead of industry trends as a lifelong learner, continuously upgrading technical and domain expertise.

📌 Senior Solution Engineer Cx Emea Chennai
🏢 FreshWorks
📍 Chennai