(Enlist external agencies/authorities that you are required to deal with while discharging your duty)
Guest
Service
Kitchen Team
Reservation Agents
Minimum Qualification
(i.e education, training etc.)
Undergraduate/ Apprentice
Minimum Experience
1–3 years of experience in guest relations or front-office roles in the restaurant or hospitality industry
Special Skills/Attributes
(Required for performing the job effectively)
· Excellent communication and interpersonal skills
· Solid guest-handling and problem-resolution abilities
· Pleasant personality with qualified grooming standards
· Customer-centric approach with attention to detail
· Ability to work in shifts, weekends, and holidays
· Basic knowledge of POS and reservation systems
Overall Purpose/Objective
Of the job
To ensure a positive and memorable dining experience for guests by providing warm hospitality, handling guest interactions professionally, and supporting smooth front-of-house operations.
Key Responsibilities
(List major responsibilities, that you have,
to achieve the key objectives)
Guest Experience & Relations
· Welcome and greet guests warmly upon arrival.
· Manage reservations, waiting lists, and seating arrangements.
· Ensure guests are comfortably seated and attended to promptly.
· Build rapport with regular and VIP guests.
Guest Feedback & Issue Handling
· Handle guest queries, complaints, and special requests professionally.
· Coordinate with service and kitchen teams for quick resolution of issues.
· Collect guest feedback and share insights with management.
Coordination & Communication
· Liaise with service staff and managers to ensure smooth table turnover and service flow.
· Communicate guest preferences, allergies, and special occasions to relevant teams.
Brand Standards & Grooming
· Maintain skilled appearance and grooming as per brand standards.
· Ensure adherence to service etiquette and hospitality SOPs.
Reporting & Administration
· Maintain guest records, feedback logs, and reservation details.
· Support promotional events, special dining experiences, and guest engagement activities.