Job Description The Executive – Service Support will support key commercial and operational activities of the Service Department. The role is responsible for invoice processing, order execution, documentation, payment follow-up, and coordination with internal stakeholders to ensure seamless and timely service delivery to customers.
n Major responsibilities:
n Order Processing & Efficiency
n • Ensure all orders are processed and fulfilled within established timelines.
n • Prioritize orders based on urgency, customer status, and delivery deadlines.
n • Monitor inventory levels and coordinate with the procurement team for timely replenishment.
n • Maintain accurate and up-to-date documentation for all order management processes.
n Invoice & Documentation Management
n • Prepare and share Invoices, Proforma Invoices, and maintain invoice files.
n • Manage Payment Entry/Ledger updates and support outstanding follow-up activities.
n • Update all documentation in Salesforce/SAP including quotations, orders,



and inquiry records.
n • Maintain accurate and systematic filing of customer and commercial documents.
n Customer Request & Return Handling
n • Respond to customer requests and follow up for resolution.
n • Manage Return Requests (Spares & Instruments) and coordinate with relevant teams.
n • Share dispatch documents and communicate updates to customers in a timely manner.
n Quotation & Prospect Management
n • Create Prospects, prepare Quotations, and ensure accuracy in all commercial documents.
n • Track quotation follow-ups, including Proforma Invoice Follow-ups.
n • Prepare Sales Orders for AMC & Spares.
n Dispatch & Docket Management
n • Coordinate docket details, dispatch documents, and ensure timely sharing with customers.
n • Liaise with stores, dispatch, and logistics teams for smooth operations.

📌 Service Coordinator Raigarh
🏢 Zepcruit
📍 Raigarh