Responsibilities:
Basic computer and software troubleshooting knowledge.
Valuable communication and customer handling skills.
Ability to learn software products quickly.
Problem-solving mindset and attention to detail.
Familiarity with billing, invoicing, and accounting concepts.
Positive communication and organizational skills.
Provide technical support to customers using billing and accounting software.
Assist users with software installation, setup, and configuration.
Resolve customer queries related to billing, invoicing, inventory management, GST, and reports.
Troubleshoot software issues and guide users through solutions via phone, email, WhatsApp, or remote support.
Help customers understand software features and daily operations.
Freshers and candidates with up to 6 months of experience can apply.
Job Role Summary:
The Software Support Executive will assist customers in using billing software efficiently by providing technical support, resolving software-related issues, answering product queries, and ensuring a smooth user experience. This role is ideal for candidates interested in software support, customer service, and business application solutions.