Experience: 3-5 years | Location: Mumbai

Full Time

Salary:

Job Overview

- Building strong relationships with teachers that will be sustainable in the longer run.
- Managing a group of 150 skilled teachers & aligning them to the expectations of the ecosystem.
- Identifying, analyzing, and initiating the escalation process in for Artium Academy based on the escalation criteria.
- Manage teacher escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled.
- Ensure customer escalations are resolved within agreed upon timelines, process change ideas are implemented, and Influence others towards action and change.
- Address operational issues and concerns in a timely fashion.
- Managing Teacher Calender & slot effectively so that the customer experience is intact.




- Evaluate & Priortise feature enhancements & product backing while balancing the needs of teachers, internal stakeholders & partners.
- Strive to develop collaborative & constructive relationships
- With internal & external stake-holders.
- Evaluate current operational strategies and recommend improvements.
- Generate operational reports for management as needed.

You should have

- Excellent Team player who is naturally curious about navigating a startup setting, versatile & comfortable with ambiguity
- Drive to think beyond the obvious, solve problems & deliver solutions.
- Tenacious in the face of challenges & responsible for the impossible.
- Ability to priortize, assess competing priorities & narrow your focus.
- Willingness to roll up the sleeves & get the job done
- Ability to display empathy towards a diverse set of stakeholders & strive to walk in their shoes.

📌 Sr. Executive - Teacher Ops (India)
🏢 Artium Academy
📍 India