General Information

Location

Noida, Uttar Pradesh

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

Yes

Posted Date

22-Jul-2026

Job ID

18981

Description and Requirements

Senior Manager

Position Title: Senior Manager – Process & Service Excellence

Location:

Noida

Position Summary

As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations

Job Responsibilities

As part of global transformation team:

- Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners, problem solving meeting with senior operations leaders.
- Conduct current state assessment and design target operating model.
- Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.
- Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.
- Create business cases supporting the solutions designed for the challenges.
- Create final deliverables for the stakeholders using PowerPoint, Word, Excel

As part of GSS Transformation Practices

- Contribute to practice building activities – conduct knowledge sharing sessions.
- Coach junior members of the team

Education, Technical Skills & Other Critical Requirement

Education

Graduation from a tier 1-2 institute, preferably MBA

Experience

(In Years)

- 8 - 10 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms
- Minimum 2 years of experience in innovation, strategy & operations, transformational roles
- Experience of leading junior consultants
- Experience in Digital transformation in Insurance domain to be of added advantage.

Technical Skills

- Life Insurance domain knowledge




- MS Office (MS Word, MS PowerPoint, MS Excel, Visio)

Functional Skills

- Ability to develop presentations that are clear and impactful.
- Strong analytical and critical thinking skills.
- Excellent people skills and ability to work effectively within a team.
- Critical eye to identify areas for improvement in the business.
- Team player with ability to create and deliver high-impact communications to stakeholders (written and oral)
- Ability to facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items.
- Initiative-taking, initiative-taking, ability to work independently with minimal guidance.
- Ability to adapt approach to diverse cultures, communication styles, and working styles

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee perks and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is straightforward - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

📌 Senior Manager - Process Excellence (India)
🏢 MetLife
📍 India