Job Description: Customer Service - Executive
Location: Mumbai, Goregoan (West)
Roles and Responsibilities:
Maintaining a positive and professional attitude towards our customers at any given time and via all communication channels.
Knowing our product, processes and policies thoroughly so that high quality responses can be provided to customers.
Responsible for making outbound calls daily to customers for customer engagement activities such as: feedback gathering, reviews, surveys and contributing to sustainable relationships and trust building with our customers.
Acknowledging, communicating and resolving customer queries/ grievances through all channels and within specified time limits.
Bridge the gap between customers and our internal stakeholders for timely and effective resolution.
Responsible for post-sales engagement with customers including follow-up on payment collection, customer access, account setup, etc.
Support management in maintaining records/ data of all customer interactions,
including preparation of MIS reports/ dashboards on a timely basis.
Required Skills and Qualifications:
Any Bachelor€™s degree (or equivalent).
Minimum 1.5 to 3 years of experience in any customer centric role.
Customer orientation and ability to adapt/respond to different types of customers.
Ability to handle customer calls/ queries/ grievances.
Excellent interpersonal and communication skills both written and verbal.
Familiarity with CRM systems will be a plus.
Experience in MIS/ dashboard preparation.
Note:
This is a Work-From-Office job role. Please don't apply if you are looking for a Work From Home Prospect.
The week off is on Sunday.
Experience
1 - 3 Years
Salary
3 Lac 25 Thousand To 3 Lac 50 Thousand P.A.
Industry
ITES / BPO / KPO / LPO / Customer Service
Qualification
B.A, B.C.A, B.B.A, B.Com
Key Skills
Cold Calling Customer Management Customer Handling Customer Relationship MIS Reports Payment Collection Customer Communication
📌 Customer Service Executive (1-3 Years) (India)
🏢 SUNSHINE MANPOWER SOLUTION AND SERVICES
📍 India
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