Location: Bengaluru / Hyderabad
Experience: 8 + years
Employment Type: Full time

Key Responsibilities:

Advanced Incident & Problem Resolution

- Handle complex incidents escalated from Tier 2 engineers and Tier 1 teams.
- Perform deep technical troubleshooting involving scripts, workflows, integrations, and data issues.
- Identify root causes and implement permanent fixes.
- Participate in Major Incident (P1/P2) troubleshooting calls.
- Lead Root Cause Analysis (RCA) activities and prepare technical RCA documentation.
- Develop reusable fixes and automation to prevent recurring incidents.
- Execute Platform Clone and Upgrade activities.

Development & Enhancements

- Design and implement medium-complexity enhancements on the ServiceNow platform.
- Develop and modify:
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- UI Actions
- Flow Designer workflows
- Service Catalog items

- Develop integrations using REST/SOAP APIs.
- Enhance existing modules while maintaining platform best practices.
- Ensure all development aligns with coding standards and governance policies.

Integration & Automation Support

- Troubleshoot complex integration failures and API issues.
- Configure and maintain integrations using:
- REST APIs
- SOAP APIs
- MID Servers

- Support automation initiatives across ServiceNow modules.
- Optimize integration performance and reliability.

Platform Optimization & Performance

- Analyse performance issues related to scripts, workflows, and database operations.
- Optimize scripts and workflows to improve system performance.
- Review logs and identify inefficient processes.
- Implement performance improvements and technical enhancements.

Change & Release Support

- Support release planning and deployment activities.




- Review update sets and ensure proper migration across environments.
- Conduct code reviews for Tier 2 developers.
- Validate deployment outcomes and support post-release stabilization.

Mentoring & Technical Leadership

- Provide technical guidance to Tier 2 engineers and Tier 1 teams.
- Review code and configuration changes.
- Assist in troubleshooting complex technical problems.
- Support knowledge transfer and training sessions.

Documentation & Knowledge Management

- Maintain technical design documentation.
- Create reusable technical knowledge articles.
- Document configurations, scripts, and workflows.
- Maintain troubleshooting guides and known error documentation.

Required Skills:

Technical Skills

- Strong hands-on development experience on ServiceNow platform
- Deep expertise in:
- JavaScript (ServiceNow scripting)
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- UI Actions
- Flow Designer / Workflows
- Service Catalog development

- Experience with integrations:

- REST APIs
- SOAP APIs
- MID Server configuration

- Experience with:

- Data Imports
- Transform Maps
- Scheduled Jobs
- Email notifications

- Understanding of ServiceNow data model and architecture
- Understanding of Platform Clone and Upgrades activities.

Platform Expertise

- Strong knowledge of ServiceNow platform architecture




- Experience supporting multi-instance environments
- Experience with update sets and release management
- Understanding of performance tuning best practices
- Familiarity with logging and debugging tools

Soft Skills

- Strong analytical and problem-solving skills
- Ability to manage critical production incidents
- Strong communication and stakeholder interaction skills
- Ability to mentor junior team members
- Strong documentation discipline

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA) – Required
- ServiceNow Certified Application Developer (CAD) – Preferred
- ITIL Foundation Certification – Preferred
- Experience in enterprise-scale production environments

- Experience in one or more modules such as:
- ITSM
- ITOM
- HRSD
- CSM

Weekly Hours:

40

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

It is the policy of AT&T; to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T; will provide reasonable accommodations for qualified individuals with disabilities. AT&T; is a fair chance employer and does not initiate a background check until an offer is made.

📌 Sr Specialist Software Engineering (ServiceNow Developer) (India)
🏢 At&T
📍 India