Key Responsibilities Manage day-to-day cafe operations smoothly.
Lead, train, and motivate café staff to deliver excellent customer service.
Ensure high standards of food quality, hygiene, cleanliness, and presentation.
Handle customer queries, complaints, and feedback professionally.
Monitor daily sales, billing, cash handling, and POS operations.
Manage inventory, stock ordering, wastage control, and vendor coordination.
Ensure compliance with food safety and hygiene standards.
Coordinate with kitchen and service staff for smooth order execution.
Drive sales through upselling, promotions, and customer engagement.
Monitor online orders from Swiggy and Zomato and maintain service quality.
Prepare daily sales, inventory, and operational reports.