About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We’re looking for a detail-oriented, organized, and proactive Chargeback and Payment Operations Specialist to join our team. This role is responsible for handling chargebacks, fraud alerts, payment disputes, and operational payment exceptions, while supporting the smooth execution of payment processes across multiple systems and partners.

The ideal candidate is comfortable managing high volumes of repetitive yet business-critical tasks with accuracy and consistency, can effectively prioritize across multiple workstreams, and works well with cross-functional teams. A solid service mindset, attention to detail,



and interest in the payments industry are essential for success in this role.

Responsibilities
Investigate and analyze dispute cases from internal and third-party systems
Manage and represent chargebacks and retrieval requests
Ensure accurate and proper responses to disputes
Correspond with customers, banks, acquirers, and other payment processors
Update and maintain payments disputes databases daily
Interact with different departments, including Risk, Customer Care, Reconciliation and Tech Services
Own or support quality assurance activities for the global Chargebacks and Payment Operations team, including case reviews, feedback, and process improvement recommendations.

We’re looking for:
A/ B.Sc graduate
Prior experience – a must
Ability to communicate effectively (both written and verbal). High level of spoken and written English is a must.
Ability to pay attention to details while dealing with repetitive work
Excellent computer Skills - Proficient in Excel
Solid attention to details balanced with swift execution
Organized, independent & detail-oriented
Quick learner with ‘can do’ attitude
SQL knowledge – an advantage

📌 Chargeback And Payment Disputes Specialist Bengaluru
🏢 Payoneer
📍 Bengaluru