Key Responsibilities
Coordinate with customers immediately after receipt of purchase orders.
Follow up with clients for advance payments, balance payments, and overdue invoices.
Coordinate with OEMs, manufacturers, and suppliers after order placement.
Track order status, production, dispatch, and delivery schedules.
Maintain customer and supplier communication throughout the order execution cycle.
Prepare and maintain order tracking sheets and delivery schedules.
Monitor customer ledger balances and outstanding payments.
Coordinate with the accounts team for invoicing, payment reconciliation, and collections.
Resolve order-related issues by coordinating with customers and OEMs.
Ensure timely execution and closure of orders.
Maintain all order-related documents, records, and correspondence.
Generate periodic reports on pending orders, dispatch status, receivables, and completed orders.