Job Description Job Role
n n Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support
n Working closely with L1 level support team and development team to identify and troubleshoot reported issues
n Analyze and debug issue that has been reported by customer.
n Identification and escalation of issues to appropriate team for urgent attention.
n Responsible for database support, troubleshooting the problems by writing SQL queries, deploy current patches on UAT and production server at IIS server
n Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
n Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
n Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
n Escalate unresolved queries to respective departments for accurate redressal.
n

📌 Sr Technical Associate No Outstation Candidates Sabarmati River
🏢 Spectra Technovision India
📍 Sabarmati River