Manage and monitor the complete CRM process.
Allocate leads to Sales Executives and Channel Partners.
Track inquiries, follow-ups, site visits, bookings, and closures.
Ensure timely customer follow-up and relationship management.
Coordinate with the Sales, Finance, Legal, and Project teams.
Maintain accurate customer records, booking forms, agreements, and payment details.
Monitor customer payment schedules and send payment reminders.
Handle customer complaints and resolve escalations professionally.
Maintain booking, registration, possession, and documentation records.
Generate Daily, Weekly, and Monthly MIS reports.
Monitor sales performance and lead conversion reports.
Train the sales team on CRM processes and ensure SOP compliance.
Improve customer satisfaction and retention through excellent service.
Required SkillsStrong communication and interpersonal skills.
Excellent customer handling and negotiation skills.
Leadership and team management abilities.
Valuable knowledge of CRM software and Microsoft Excel.
Robust reporting and analytical skills.
Ability to handle multiple projects and deadlines.
Problem-solving and decision-making skills.

📌 Crm Executive Indore
🏢 Paxtrade Global Private
📍 Indore