Job Summary:

Position Title: Restaurant Captain (Fine Dining)

Department: Food & Beverage Service

Key Responsibilities:
Supervise and coordinate the daily activities of the service team to ensure smooth restaurant operations.
Welcome guests warmly and ensure they receive exceptional hospitality throughout their dining experience.
Allocate tables, manage reservations, and maintain an productive seating plan.
Conduct pre-shift briefings, communicate daily specials, promotions, and operational updates to the team.
Ensure all staff maintain the highest standards of grooming, hygiene, and qualified appearance.
Monitor service standards and ensure food and beverages are served according to fine dining etiquette and restaurant SOPs.
Assist guests with menu recommendations and special dietary requirements.
Handle guest complaints and service recovery professionally, ensuring complete guest satisfaction.
Coordinate closely with the kitchen and bar teams to ensure timely and accurate order delivery.
Verify the quality, presentation, and temperature of food and beverages before they are served.
Train, coach, and mentor stewards and new team members on service standards, product knowledge, and guest interaction.




Monitor table turnover while ensuring guests never feel rushed.
Ensure proper mise en place is completed before service and maintained throughout the shift.
Oversee the cleanliness and organization of the dining area, service stations, and equipment.
Maintain inventory of service equipment, crockery, cutlery, glassware, and linen, reporting shortages or damages promptly.
Ensure compliance with food safety, hygiene, sanitation, and health regulations.
Support billing, cash handling, and payment processes when required.
Monitor guest feedback and communicate suggestions for continuous improvement.
Assist in achieving departmental sales targets by promoting signature dishes, beverages, and special menus.
Maintain discipline, teamwork, and a positive work workplace within the service team.
Perform opening and closing duties as per restaurant standards.
Ensure all restaurant policies, standard operating procedures (SOPs), and service protocols are followed at all times.
Represent the restaurant's values by delivering personalized, attentive, and memorable service to every guest.

📌 Restaurant Captain Hyderabad
🏢 Onamaalu Hospitality
📍 Hyderabad