Job Description We are looking for a Customer Care Executive to provide outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience.
n Responsibilities
n n Respond to customer inquiries via phone, email, chat, and SMS
n Resolve delivery, shipment, and service-related issues promptly
n Coordinate with Operations, Dispatch, and Driver teams
n Track and update support tickets until resolution
n Escalate critical issues to the appropriate teams
n Maintain accurate customer records and interaction logs
n Meet service level agreements (SLAs) and quality standards




n Identify prospects to improve customer experience and processes
n n Requirements
n n 1–3 years of experience in US customer support, customer service, or call center operations is Mandatory
n Excellent verbal and written English communication skills
n Robust problem-solving and multitasking abilities
n Comfortable using CRM and customer support tools
n Proficiency in Microsoft Office or Google Workspace
n Willingness to work rotational shifts, including US business hours
n n Preferred Background: Healthcare, pharmacy, logistics, e-commerce.

📌 Customer Care Executive Bengaluru
🏢 Phox Health
📍 Bengaluru