Roles & Responsibility:
1. Primary Lead Calls (Offline & Online) - To support the Operational Team - Lead Qualification a. Primary call has to done from CC team and make the lead/prospect drill down to customer funnel
2. Lead Nurturing (Online & Offline) - To support the Operational Team/ generate more Business. a. (Lead/ Prospects / Customers who showed interest towards our products then the nurturing process should be handled by the CC team). b. We would like to propose an incentive for leads conversion (Tracking through MIS Reports).
3. Campaign calls (Existing Customers) a. Calls to existing customers to inform about the ongoing campaigns with offers and book appointments for the interested customers.
4. Wishes & Special Appointment Booking on Birthday & Anniversary Days of customers.
5. To collect reference - from existing customers based on feedback .




6. Future Purchase Details - Get to know about future purchase plans for existing customers and direct their requirements to the showroom.
7. Need to Handle Outbound Calls. Qualifications & Skills:

- Bachelors degree or equivalent (preferred).
- Proven experience in a customer support or client-facing role & administration.
- Robust communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Problem-solving skills with a focus on customer satisfaction.
- Familiarity with Microsoft Office or Google Workspace.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care Executive (India)
🏢 GRT Jewellers
📍 India