Job Description:

About the Role:
Protecting Client Restaurant's Bottom Line through monitoring and resolving disputes efficiently. Preferable understanding of restaurant industry and its third party aggregator eg Swiggy, Zomato etc
Profile should understand how to dispute , what is the dispute process for orders from platforms track, submit, and resolve disputes without the back-and-forth hassle.
Profile shall have understanding to recover lost revenue faster. Proficient to understand various platforms, monitoring and recovery.
Achieve KPIs that no dispute is left unresolved, faster and timely dispute is raised within 5 WD , recovery TAT and accuracy.
Provide transparent, accurate evidence for each dispute to increase the likelihood of a favourable resolution.
Financial reconciliation : comparing actual payouts with estimated payouts, as well as aligning sales data from your POS system with external platforms.Highlighting any discrepancies in real-time.

Responsibilities:




Quick learner
Client support
Mailbox Management
Resolve issues, and follow up on open items.

Knowledge and Experience:
Proficiency in English language with excellent oral and written communication skills and Experience in Retail/ Restaurant industry including third party aggregators like Zomato, Swiggy
Education Qualification - Bachelor's degree or equivalent experience.
2+ years of rigorous hands-on experience preferably in a complex, quick paced, matrix and challenging work setting. Excellent Excel skills and various restaurant digital platforms

Reports To: Controller FAO in US and Delivery Dispute Senior Analyst India

Shift Availability: Candidates should be available from 7:30 PM IST to 4:30 AM IST, with flexibility to support outside of these hours as required.

📌 Delivery Dispute Analyst Gurugram
🏢 Mancraft Consulting
📍 Gurugram