Job title: Customer Service Representative

Location: On-site at our customer support center in Vengambakkam,Chennai

About Our Company:

At RUJJUL Group of Companies, we believe that outstanding customer service begins with a dedicated team. We’re committed to creating an environment where employees feel valued, supported, and empowered to succeed. As a fast-growing organization, we offer opportunities for growth, recognition for achievements, and the chance to make a meaningful impact every day. If you’re ready to bring your passion for service to a company that values you, RUJJUL Group of Companies is the place to be.

Job Description:

Managing service operations, acting as a liaison between clients and service teams, and ensuring customer satisfaction through scheduling, problem-solving, and transparent communication. Key duties include scheduling appointments, coordinating service activities, handling customer inquiries and complaints, maintaining accurate records, and resolving issues to ensure a smooth and productive service delivery.

Key Responsibilities:
Scheduling:





Coordinate and schedule appointments and service calls, manage calendars, and ensure effective use of resources.
Service delivery management:

Service call allocation to respective location engineers and oversee the delivery of services from start to finish and monitor progress, ensure satisfactory outcomes for the client.
Problem resolution:

Respond to and resolve customer complaints, conflicts, and service issues in a timely and qualified manner.
Client and team communication:

Act as the main point of contact for clients, handle inquiries, and serve as a liaison between the client and service engineers.
Record keeping:

Maintain accurate and detailed records of all service requests, client interactions, and completed tasks. Engineer’s site entry and exit monitoring to ensure their productivity.
Compliance and quality assurance:

Ensure adherence to company policies and procedures, and taking customer satisfaction feedback.

📌 Service Coordinator Chennai
🏢 Rujjul Smart World Solution
📍 Chennai