Primary Responsibilities/Accountabilities :
Assist customers with queries related to their order status, available products, dispatch details, payment details, etc, via Emails and deal with multiple customers at the same time.
Maintaining a positive, empathetic, and qualified attitude toward customers at all times.
Managing the Returns and Refunds Process
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Knowing our products inside and out so that you can answer questions.
To manage Social media (Facebook, Twitter) and App queries
Coordinating with different courier partners, to get an update on the delivery status, etc.
To manage all daily tasks and duties related to the process with strict compliance with guidelines.
Help in creating customer surveys, segmentation & getting feedback to improve our processes, products, and customer experience.

-Answering Calls and delivering on-time solutions.

Industry:

Apparel & Fashion

📌 Customer Support Executive New Delhi
🏢 Swtantra
📍 New Delhi