About Casekaro

Casekaro is one of India's leading D2C phone case brands — 7+ years in business, 700,000+ customers, running on Shopify with a catalog covering 3,000+ phone models. Our support team is the voice of the brand, and this role keeps customers happy after they hit "buy."

What you'll do
Handle 100–150 customer emails per day — order status, delivery delays, returns, replacements, refunds, and wrong/damaged product complaints
Work with ready response templates for common queries, customizing them per customer
Look up and manage orders in Shopify; coordinate with courier partners on tracking issues, delays, and failed deliveries
Process returns, replacements, and refunds as per company policy
Coordinate with the warehouse team for reshipments and escalations
Maintain daily trackers (Google Sheets) for open tickets and resolutions
Flag recurring problems — product defects,



courier issues — to the ops team

What we're looking for
Explicit, error-free written English — you'll work from templates, but must adapt them correctly. This is the core skill
Speed with accuracy — comfortable with high email volume daily
0–2 years experience; e-commerce/D2C or non-voice process background preferred, solid freshers welcome
Basic Google Sheets/Excel
Bonus: Shopify or any helpdesk tool (Freshdesk, Zoho Desk, Gorgias)

Details
Non-voice process — no calling
Location: [Mumbai, in office], [6 days/week], shift: [timings]
Salary: ₹15,000–18,000/month

Why join

Small team, direct access to the founder, and real ownership — your feedback directly changes product and courier decisions.

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