Job Profile: Operations & Customer Support ExecutiveKey Duties:
Log & Track: Record all incoming complaints and update the status daily in Excel/Google Sheets.
Email & Call: Draft clear, qualified email replies to acknowledge issues and keep clients updated.
Coordinate: Follow up with service teams/technicians to ensure complaints get resolved quickly.
Key Skills Required:
Basic/Intermediate MS Excel / Google Sheets.
Explicit written English for emails and polite spoken skills for client calls.
Solid organizational and follow-up skills.
📌 Help Desk Executive Pune
🏢 Sumeer Cool HVAC Solutions
📍 Pune
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