Key Responsibilities
Contact customers via telephone regarding overdue payments.
Negotiate and follow up on payment commitments.
Explain outstanding dues, payment options, and applicable charges.
Resolve customer queries and handle objections professionally.
Maintain accurate records of customer interactions and payment commitments.
Meet daily, weekly, and monthly collection targets.
Ensure compliance with company policies, legal requirements, and quality standards during all customer interactions.
Escalate complex cases to the concerned team when required.
Coordinate with internal departments to resolve customer issues affecting collections.