Job Summary

The Team Lead is responsible for managing the day-to-day operations of the Delivery Center, ensuring smooth inbound, sorting, dispatch, and last-mile delivery activities. The role involves leading a team, monitoring operational KPIs, maintaining service quality, and ensuring adherence to company SOPs and safety standards.

Key Responsibilities
Manage daily inbound, sorting, scanning, dispatch, and outbound operations.
Lead and supervise Delivery Executives, Warehouse Executives, and Assistant Team Leads.
Plan manpower, allocate shifts, and monitor attendance.
Ensure on-time dispatch and delivery performance.
Track key operational metrics such as TAT, productivity, quality, and shipment accuracy.
Resolve operational issues and escalate critical concerns promptly.
Ensure compliance with company SOPs, safety guidelines, and process standards.
Coordinate with Hub, Linehaul, First Mile, and Customer Support teams.
Prepare daily operational reports (MIS) and maintain accurate system records.
Coach, train,



and mentor team members to improve productivity and performance.
Drive continuous process improvements to enhance operational efficiency.

Required Qualifications
Graduate in any discipline (preferred).
2–5 years of experience in Logistics, Supply Chain, Warehouse, or E-commerce Operations.
Prior experience in team handling or supervisory roles is preferred.
Valuable knowledge of warehouse and last-mile operations.
Basic proficiency in MS Excel and operational dashboards.

Required Skills
Leadership and Team Management
Communication and Interpersonal Skills
Problem-solving and Decision-making
Time Management
Operational Planning
KPI Monitoring and Reporting
Customer Service Orientation
Analytical Thinking
Process Improvement
Ability to work in rotational shifts

Pay: ₹22,000.00 - ₹25,000.00 per month

Perks:
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Team Leader Ramanattukara (India)
🏢 Delhivery
📍 India