We are looking for enthusiastic and customer-oriented freshers to join Envirocare Labs as Customer Experience Executives. This role is ideal for candidates who want to build a career in customer service within the environmental testing and laboratory services industry. You will be trained to handle client communication, coordinate with internal teams, and ensure smooth service delivery.
Key Responsibilities
Respond to customer inquiries via phone, email, and other communication channels
Assist clients with service requests related to environmental testing (air, water, soil, etc.)
Coordinate with internal teams (lab, field staff, logistics) for sample collection and report delivery
Maintain records of customer interactions and update internal systems
Provide regular updates to clients regarding their service status
Handle basic customer complaints and escalate complex issues when required
Ensure timely communication and a positive customer experience
Support senior team members in day-to-day operations
Eligibility Criteria
Bachelor’s degree in Science, Environmental Studies, Commerce, or any related field
Freshers or candidates with up to 1 year of experience can apply
Basic computer knowledge (MS Office, emails, etc.)
Required Skills
Positive verbal and written communication skills
Robust willingness to learn and adapt
Basic problem-solving skills
Ability to manage time and handle multiple tasks
Positive attitude and customer-focused mindset