Contact customers regarding RTO (Return to Origin) orders.

Verify customer interest in receiving the order again.

Confirm and update customer delivery address and contact details.

Resolve delivery-related issues, including:
Incorrect or incomplete address
Customer unavailable during delivery
Delivery attempt failures
Delivery partner issues
Pincode corrections or changes

Verify OTP requirements and assist customers with:
OTP confirmation
OTP cancellation (where applicable)

Resolve payment-related issues, including:
COD amount clarification
Amount mismatch
Payment confirmation

Coordinate with India Post for re-dispatch of confirmed RTO orders.

Share delivery updates and tracking information with customers.

Maintain accurate records of customer conversations and order status.

Follow up with customers until the order is successfully delivered or closed.

Escalate unresolved issues to the appropriate internal teams.

📌 Rto Telecaller Hubballi (India)
🏢 MonkSays Superfoods Private
📍 India