- Job Description: • Ensure that the process transactions are processed as per Desk Top procedures
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Provide the relevant process reports on a daily basis
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures

 Basic IT, Comfortable with working on computers
 Typing speed of 20 words(net)

 Ability to communicate correctly

- Should be able to communicate in English
- Comprehend written composition.

 Commitment and drive for targets
 Decision making ability
 Adaptable & Versatile.
 Customer service Focus – Ability to empathize with the customer and prioritize requests

- Responsibilities: • Ensure that the process transactions are processed as per Desk Top procedures




- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Provide the relevant process reports on a daily basis
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures

 Basic IT, Comfortable with working on computers
 Typing speed of 20 words(net)

 Ability to communicate correctly

- Should be able to communicate in English
- Comprehend written composition.

 Commitment and drive for targets
 Decision making ability
 Adaptable & Flexible.
 Customer service Focus – Ability to empathize with the customer and prioritize requests

Qualifications: Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-

📌 Associate (India)
🏢 EXL Service
📍 India