Email & Chat Management: Respond to inbound inquiries, complaints, and requests while strictly adhering to company templates, tone-of-voice, and Service Level Agreement (SLA) standards.Query Resolution: Analyze and troubleshoot customer issues, providing accurate product or service information.Documentation & CRM: Log all customer interactions, create support tickets, and update customer profiles in software platforms like Salesforce, Zendesk, or Freshdesk.Escalation: Identify complex or sensitive issues and route them to the appropriate department while keeping the customer informed.Process Improvement: Track recurring customer concerns and report insights to management for process enhancements.
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
📌 email process executive (India)
🏢 Sonata Software
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.