Job Description – Customer Support Executive

Customer Support Executive

Experience

- 0–3 Years (Freshers with good communication skills may also apply)

Job Location

- Bangalore/Mumbai

Employment Type

- Full-Time

Job Summary

We are looking for a dedicated and customer-focused Customer Support Executive to handle customer queries, resolve issues promptly, and ensure a positive customer experience through phone, email, chat, and other communication channels.

Key Responsibilities

- Respond to customer inquiries via phone, email, chat, and social media.
- Resolve customer complaints and provide timely solutions.
- Handle inbound and outbound customer calls professionally.
- Maintain accurate records of customer interactions in the CRM system.
- Escalate unresolved issues to the appropriate teams.
- Follow up with customers to ensure complete resolution.
- Meet service quality standards, response times, and customer satisfaction targets.
- Coordinate with internal departments to resolve customer issues efficiently.
- Provide accurate product and service information.
- Maintain confidentiality of customer information.

Required Skills





- Excellent verbal and written communication skills.
- Good problem-solving and analytical abilities.
- Solid customer service orientation.
- Basic computer knowledge and MS Office proficiency.
- Experience with CRM tools is an advantage.
- Ability to multitask and work under pressure.
- Positive attitude and willingness to learn.

Preferred Qualifications

- Any Graduate.
- Experience in BPO, Customer Service, Call Center, or Technical Support is preferred.
- Freshers with excellent communication skills are encouraged to apply.

Key Competencies

- Customer Focus
- Active Listening
- Communication Skills
- Teamwork
- Time Management
- Conflict Resolution
- Adaptability

Salary

As per company standards.

Working Days

5/6 Days (As applicable)

Shift

Day Shift / Rotational Shift (As per business requirement)

Interview Process

- HR Screening
- Communication Assessment
- Operations/Manager Round
- Final HR Discussion

Pay: ₹18,000.00 - ₹34,151.55 per month

Work Location: In person

📌 Customer Support Associate (India)
🏢 Umruz Tech Solutions Private
📍 India