Key Responsibilities:Handle outbound and inbound calls related to payment collections.
Follow up with customers for pending payments via phone, email, and other channels.
Maintain updated records of payments, follow-up logs, and customer interaction history.
Coordinate with internal departments (Sales, Accounts, Operations) for payment status and issue resolution.
Share daily/weekly/monthly reports on collections with the management.
Resolve billing disputes or escalate issues to the concerned department.
Adhere to the company's policies, collection procedures, and compliance standards.