jJob Description – Store Manager (Apna Mart)

Job Title: Store Manager

Department: Retail Operations

Location: As per business requirement

Job Summary

The Store Manager is responsible for managing the overall store operations, ensuring excellent customer service, achieving sales targets, maintaining inventory accuracy, leading the store team, and ensuring compliance with company SOPs. The role focuses on driving operational excellence and delivering a seamless shopping experience.

Key Responsibilities

Store Operations
Manage day-to-day store operations efficiently.
Ensure timely store opening and closing as per SOP.
Maintain store cleanliness, hygiene, and visual merchandising standards.
Ensure 100% compliance with company policies and operational guidelines.

Sales & Business Performance
Achieve daily, weekly, and monthly sales targets.
Drive customer acquisition and repeat business.
Monitor key business metrics and prepare action plans to improve store performance.

Team Management
Recruit, train, and mentor store staff.
Prepare staff rosters and manage attendance.
Conduct daily briefings and performance reviews.
Ensure employee grooming, discipline, and productivity.

Inventory Management
Monitor stock availability and minimize stock-outs.
Ensure accurate inward, outward,



and inventory reconciliation.
Control shrinkage, wastage, and damages through regular audits.

Customer Service
Deliver an excellent customer experience.
Resolve customer complaints promptly and professionally.
Maintain high customer satisfaction standards.

Compliance & Reporting
Ensure compliance with safety, audit, and statutory requirements.
Submit daily sales, inventory, attendance, and operational reports.
Coordinate with Cluster Manager and support functions for smooth store operations.

Eligibility
Graduation in any discipline (preferred).
Minimum 2 years of experience as a Store Manager in Retail, Grocery, Supermarket, or Quick Commerce.
Solid leadership and team management skills.
Positive communication and problem-solving abilities.
Knowledge of POS systems, inventory management, and MS Excel.
Willingness to work in rotational shifts and weekends.

Preferred Skills
Leadership & Team Handling
Retail Store Operations
Inventory & Stock Management
Sales Target Achievement
Customer Relationship Management
Reporting & MIS
Problem Solving
Time Management
Decision Making

Employment Type: Full time

Industry: Retail / Grocery / Quick Commerce

📌 Store Manager Bilaspur
🏢 Apna Mart
📍 Bilaspur