Experience: 2–5 Years
Location: IT Park, Panchkula
Responsibilities
Lead and manage a team of Chat Support Executives.
Monitor team KPIs (SLA, CSAT, Quality, Productivity, AHT).
Handle customer escalations and ensure timely resolution.
Coach, mentor, and provide regular feedback to team members.
Prepare performance reports and maintain process compliance.
Requirements
2–5 years of experience in Chat Support, with Team Lead experience.
Robust communication and people management skills.
Valuable knowledge of customer support metrics and reporting.
Proficiency in MS Excel and CRM tools is preferred.
Willingness to work in rotational shifts, if required.
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
📌 Chat Support Team Leader Panchkula (India)
🏢 programming.com
📍 India
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