Job Summary: The Senior Relationship Officer is responsible for building and maintaining solid relationships with customers, generating sales opportunities, and ensuring a smooth customer journey from inquiry to installation. The role involves understanding customer requirements, promoting solar solutions, coordinating with internal teams, and achieving sales and customer satisfaction targets.
Job Responsibilities:
Develop and maintain long-term relationships with recent and existing customers.
Promote residential, commercial, and industrial solar solutions.
Generate leads through referrals,
field visits, and customer networking.
Understand customer energy requirements and recommend suitable solar systems.
Prepare quotations and assist customers throughout the sales process.
Coordinate with technical, operations, and installation teams for timely project execution.
Follow up on customer inquiries, payments, and documentation.
Resolve customer concerns promptly and ensure high customer satisfaction.
Achieve monthly and quarterly sales targets.
Maintain accurate customer records and update the CRM system.
Stay informed about solar products, government subsidies, financing options, and industry trends.