Job Purpose:

The CRM Executive is responsible for maintaining customer relationships, managing the customer database, improving customer retention, generating referrals and cross-selling opportunities, ensuring timely follow-ups, and supporting payment collections to enhance customer satisfaction and maximize customer lifetime value.

Key Responsibilities1. Customer Database Management
Maintain and update customer records accurately in the CRM system.
Ensure all customer details, service history, and communication records are complete.
Remove duplicate or incorrect entries.
Generate periodic CRM reports for management.
Customer Relationship Management
Conduct regular follow-up calls with existing customers.
Resolve customer queries and coordinate with concerned departments.
Maintain a high level of customer satisfaction.
Record customer feedback and ensure timely resolution.
Referral Generation
Contact satisfied customers to request referrals.
Maintain a referral tracking system.
Coordinate with the sales team on referral leads.
Achieve monthly referral generation targets.




Cross-Selling & Up-Selling
Identify opportunities to offer additional company services.
Coordinate with the sales team for lead conversion.
Track the status of cross-selling prospects.
Payment Collection Support
Follow up with customers regarding outstanding payments.
Send payment reminders via call, email, and WhatsApp.
Coordinate with the accounts department to reduce overdue receivables.
Maintain payment follow-up records.
Customer Retention
Contact inactive or old customers to reactivate business.
Conduct customer satisfaction surveys.
Maintain long-term relationships with key customers.
Reduce customer churn through regular engagement.
Reporting & Documentation
Prepare daily, weekly, and monthly CRM reports.
Submit reports on customer calls, referrals, cross-sales, collections, and customer feedback.
Ensure complete documentation of all customer interactions.

Pay: ₹9,641.35 - ₹20,000.00 per month

Work Location: In person

📌 Customer Relationship Manager Crm Jaipur (India)
🏢 Pacific Pest Management & Fumigation Services
📍 India