Urgent Required

Job Title: Team Leader
Department: E-commerce / Marketplace
Experience: 3–6 Years (BPO, Customer Support, E-commerce, or Operations)
Employment Type: Full-Time

Job Summary

We are looking for an experienced and dynamic E-commerce Team Leader to lead and manage a team of approximately 20 Marketplace Executive. The ideal candidate should have a strong background in the BPO industry, excellent leadership skills, and the ability to handle high-pressure situations while maintaining service quality and team performance.

Key Responsibilities

- Manage, motivate, and mentor a team of 20+ executives.
- Monitor daily team performance and ensure KPIs and SLAs are achieved.
- Conduct regular team meetings, coaching sessions, and performance reviews.
- Identify training needs and provide continuous guidance to improve productivity.
- Handle team escalations and resolve customer or operational issues efficiently.
- Prepare daily, weekly, and monthly performance reports.
- Ensure adherence to company policies, processes, and quality standards.
- Monitor attendance, shift schedules, and leave management.
- Coordinate with cross-functional departments to ensure smooth operations.
- Foster a positive work environment and encourage teamwork and employee engagement.




- Drive process improvements and implement best practices to enhance team performance.
- Handle pressure effectively and ensure business targets are consistently met.

Requirements

- 3–6 years of experience in the BPO or E-commerce industry.
- Minimum 2 years of experience as a Team Leader managing a team of around 20 members.
- Strong leadership, people management, and decision-making skills.
- Excellent verbal and written communication skills.
- Good personality with a professional and customer-focused approach.
- Ability to work under pressure and manage multiple priorities in a fast-paced setting.
- Strong problem-solving and conflict-resolution abilities.
- Proficient in MS Excel, Google Sheets, and CRM/Ticketing tools.

Preferred Skills

- Experience in customer support and escalation handling.
- Strong analytical and reporting skills.
- Ability to motivate, mentor, and retain team members.
- Target-oriented mindset with a focus on continuous improvement.

What We Offer

- Market-competitive salary.
- Career growth opportunities within the organization.
- Professional and collaborative work environment.
- Learning and development programs.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Team Leader (India)
🏢 Cruzen India
📍 India