We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, handle inquiries, follow up with leads, and ensure excellent customer service. The ideal candidate should have strong communication skills and experience using CRM software.
Key Responsibilities
- Handle inbound and outbound customer calls.
- Follow up with leads and existing customers.
- Update and maintain customer records in the CRM system.
- Resolve customer queries and complaints professionally.
- Coordinate with the sales and operations teams.
- Prepare daily follow-up and customer interaction reports.
- Maintain high customer satisfaction and retention.
Requirements
- Graduate in any discipline.
- 2–3 years of experience in Customer Relationship Management or Customer Support.
- Good communication skills in Hindi and English.
- Basic knowledge of MS Excel and CRM software.
- Strong follow-up and problem-solving skills.
- Ability to work in a fast-paced environment.
Preferred Skills
- Customer handling and relationship management.
- Time management and multitasking.
- Team player with a positive attitude.
Salary
₹20,000 – ₹30,000 per month (based on experience)
Perks
- Competitive salary
- Growth opportunities opportunities
- Supportive work environment
- Paid training
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
📌 CRM Executive (India)
🏢 Sanganeri Cart
📍 India
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