Job Summary

The After Sales Executive is responsible for providing excellent post-sales support to customers by handling service requests, complaints, warranty claims, product installations, and coordination with internal teams. The role ensures timely issue resolution, enhances customer satisfaction, and maintains long-term customer relationships.

Key Responsibilities

- Handle customer queries, complaints, and service requests through phone, email, and WhatsApp.
- Coordinate with service engineers, sales team, warehouse, and production department for timely issue resolution.
- Register and track customer complaints in the CRM/ERP system until closure.
- Schedule service visits, installations, and product demonstrations as required.
- Process warranty and replacement requests as per company policy.
- Follow up with customers to ensure complete satisfaction after service completion.
- Maintain accurate records of complaints, service reports, warranty claims, and customer feedback.
- Prepare daily, weekly, and monthly service reports.
- Coordinate with logistics for dispatch and return of replacement materials.
- Identify recurring product issues and share feedback with the Quality and Production teams for corrective action.
- Support the sales team by providing prompt after-sales assistance to key customers and channel partners.




- Ensure all customer issues are resolved within the defined service timelines (SLA).

Required Qualifications

- Bachelor's degree in any discipline (MBA preferred but not mandatory).
- 1-2 years of experience in After Sales Service, Customer Support, or Service Coordination.
- Experience in the Lighting, Electrical, Electrical Accessories, or Manufacturing industry will be preferred.

Required Skills

- Excellent verbal and written communication skills.
- Strong customer handling and problem-solving abilities.
- Good coordination and follow-up skills.
- Knowledge of MS Excel, MS Office, and CRM/ERP software.
- Ability to manage multiple service requests simultaneously.
- Strong documentation and reporting skills.
- Customer-focused attitude with a positive approach.

Key Performance Indicators (KPIs)

- Customer complaint resolution time.
- Customer satisfaction (CSAT) score.
- Number of complaints resolved within SLA.
- Warranty claim processing time.
- Repeat complaint percentage.
- Customer feedback and service quality rating.

Preferred Attributes

- Solid interpersonal and negotiation skills.
- Ability to work under pressure and meet deadlines.
- Team player with a proactive approach.
- Willingness to travel for customer visits, if required.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 After sales Manager (India)
🏢 Ankur lighting
📍 India