CLIENT MANAGEMENT:
- Manage Client transition projects for US clients.
- Establish and continually seek prospect to increase customer satisfaction and deepen client relationships.
- Set and manage client expectations by communicating to each stakeholder at every step of the project.
- Communicate effectively with clients to identify business needs and evaluate alternative business solutions.
- Build knowledge base of each client business, organization and objectives.
- Establish channels for regular client feedback and satisfaction levels on the services provided, team/individual performance.
- Have ability to design / create KPI reports and dashboards for client and management review.
- Regular review of client processes documentation and keeping the same in live status.
INTERNAL & EXTERNAL COMPLIANCES:
- Comply with the company ethics policy.
- Create awareness of ethical issues and encourage a transparent culture in which organization ethics policy is understood and lived upon.
- Prevent and manage any ethical issues as they arise.
- Prevent conflict of interest problems.
PLANNING, INTERNAL ADMINISTRATION & REPORTING
- Participate, coach, guide the team in the initial creation of documentation for the client as part of deliverables and later review the documentation prepared by the team.
- Review, evaluate and signoff all key deliverables to the client to ensure high quality output to the client.
- Proactively identify, track, manage and mitigate the risks on specific issues with respect to client deliverables.
- Resolve the issues by providing contingency plan and/or escalate the issues to the top management for alternate solutions to ensure minimal impact to quality and timeline.
RESOURCE MANAGEMENT
- Determine the roles of team members required for the execution of the tasks based on the requirement, timelines and budget as set in the client charter.
- Determine the competencies/skills required for the execution o