Job Title: Technical Support Associate (1st Line)
Job Overview: We are looking for agile and motivated individuals to join our team as a Technical Support Associate. This position requires excellent communication skills in English and a basic understanding of networking concepts. You will be providing 1st line technical support to our customers, resolving hardware and software issues, and ensuring customer satisfaction.
Key Responsibilities:
- Provide 1st line technical support to customers, addressing inquiries and issues promptly.
- Diagnose and resolve technical problems related to hardware (computers, printers) and software applications.
- Troubleshoot common technical issues, such as resetting passwords, resolving connectivity problems, and system errors.
- Provide solutions to basic technical issues in a timely manner using available resources.
- Assist in the installation, configuration, maintenance, and troubleshooting of hardware and software systems.
- Support network devices, including Cisco routers, switches, LAN, WAN, and MAN connections.




- Manage client servers and systems such as Windows Server, UNIX, and Mainframe environments.
- Provide support for platforms like SharePoint and Active Directory.
- Perform troubleshooting tasks for both Windows and Linux-based client systems.
- Ensure proper resolution of issues and maintain high levels of customer satisfaction.

Technical Skills Required:
- Strong knowledge of troubleshooting and resolving hardware and software issues.
- Experience with server administration, backup, configuration, and maintenance.
- Basic understanding of networking, including routers, switches, and LAN/WAN technologies.
- Familiarity with various operating systems (Windows, Linux, UNIX) and server environments.
- Basic knowledge of client-server architecture and related software applications.
- Ability to work under pressure and resolve technical issues efficiently.

Work Details:
- Position: Technical Support Associate (1st Lin

📌 Service desk Analyst/IT Service Desk./ IT Support profile. (Noida)
🏢 Akshya Patra Services
📍 Noida