Role: IT System Engineer
Location: Andheri East, Mumbai
Job Responsibilities:
• Serve as the first point of contact for customers seeking technical assistance over the phone or
email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the
• Installation & Troubleshooting of Operating systems like Windows, Max & Productivity software
• Computer hardware troubleshooting
• Basic understanding of computer networks and configuration, addressing (Static & Agile) and
DNS configuration
• Working knowledge of:
➢ Computer hardware
➢ BIOS operations & BIOS upgrades
➢ Google Apps, Office 365, Email clients like Outlook, Thunderbird etc
➢ Active Directory & domains
➢ Anti-virus software, encryption software
• Read & Speak English & Hindi, with communication skills to respond to end users
• Polite & courteous towards fellow team members and end users
📌 Urgent opening for the post of IT Helpdesk (Mumbai)
🏢 Kaapro Management Solutions
📍 Mumbai
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