We are seeking an experienced and result-oriented Center Manager to lead the overall business performance of the senior living center. The role requires strong expertise in sales, occupancy growth, P&L; management, MIS reporting, resident experience, and end-to-end operations management.

Key Responsibilities:1. Sales & Revenue Growth

- Drive occupancy and achieve monthly sales targets.
- Handle walk-ins, site visits, lead conversion, and closure of units/services.
- Build referral networks with brokers, hospitals, corporates, and channel partners.
- Develop local marketing initiatives to generate leads.
- Maximize revenue through upselling of services.

2. P&L; Management

- Own center profitability and financial performance.
- Monitor revenue, costs, margins, and EBITDA performance.
- Control operating expenses and optimize resource utilization.
- Ensure collections, receivables, and billing efficiency.

3. MIS & Reporting

- Prepare daily, weekly, and monthly MIS reports.
- Track occupancy, leads, conversions, revenue, collections, expenses, and customer satisfaction metrics.
- Present center performance updates to management.
- Use data for decision-making and forecasting.

4. Operations Management

- Oversee day-to-day center operations including housekeeping, maintenance, security, catering, and front office.
- Ensure smooth functioning of all departments as per SOPs.




- Maintain high service standards and resident satisfaction.
- Handle escalations and service recovery.

5. Team Leadership

- Manage center staff and department heads.
- Drive productivity, discipline, and performance culture.
- Conduct training, reviews, and manpower planning.

6. Resident & Family Relationship Management

- Build robust relationships with residents and families.
- Handle feedback, grievances, and retention initiatives.
- Ensure a premium hospitality-led living experience.

7. Compliance & Administration

- Ensure statutory, safety, audit, and policy compliance.
- Manage vendor contracts and administrative controls.

Desired Candidate Profile:

- Graduate / MBA preferred.
- 5+ years experience in center management, hospitality, real estate, healthcare, senior living, or residential operations.
- Strong experience in sales, P&L; ownership, MIS reporting, and operations.
- Excellent leadership and communication skills.
- Strong commercial acumen and customer-centric mindset.

Key Success Metrics:

- Occupancy %
- Revenue growth
- EBITDA / P&L; performance
- Collections
- Resident satisfaction
- Operational efficiency

Job Types: Full-time, Permanent

Pay: ₹55,000.00 - ₹65,000.00 per month

Benefits:

- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Center Manager -Rehab (India)
🏢 elixir communities
📍 India