We are hiring Customer Support Specialists with mandatory experience in international retention processes, particularly for US markets.

Key Responsibilities:

- Handle inbound and outbound customer calls efficiently
- Understand customer needs and provide suitable solutions
- Research issues and resolve them effectively
- Clearly explain product/service features and benefits without reliance on scripts
- Build strong customer relationships
- Achieve qualitative and quantitative performance targets

Requirements:

- Prior experience in customer support, sales, or retention (international BPO)
- Experience with US market processes (mandatory)
- Robust communication and listening skills with neutral accent
- Good time management and problem-solving abilities
- Knowledge of US credit systems (credit bureau, reports, scores) is an added advantage

Immediate joiners only

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- Do you have experience in sales & retention?
- Do you have experience in inbound and outbound calls?
- Are you an immediate joiner?
- Are you from Pune ?

Work Location: In person

📌 Customer Support Specialist (India)
🏢 SamvadSocial Technologies
📍 India