Job Title: Service Engineer

Department: Service & Technical Support

Experience: Minimum 0-1 years (Service Industry)

Education: Diploma / B.E. in Electronics & Telecommunication or related field

Roles & Responsibilities:

1. Customer Support & Relationship Management

- Provide technical support, guidance, and troubleshooting for marking and coding machines.
- Build and maintain strong relationships with existing clients through regular visits and communication.
- Identify and address customer pain points by recommending product improvements or current solutions.
- Conduct training sessions for customers on product usage and maintenance.

2. Service & Maintenance

- Perform installation, commissioning, preventive maintenance, and servicing of machines.
- Ensure timely resolution of customer complaints and service requests.
- Maintain customer records, service reports, and share insights with managers for service enhancement.
- Plan and execute Annual Maintenance Contracts (AMC) and schedule periodic maintenance visits.

3. Technical Expertise & Troubleshooting

- Diagnose and resolve machine issues efficiently, ensuring minimal downtime.
- Stay updated on industry trends, competitor activities, and technological advancements.
- Maintain a high level of product knowledge to provide accurate technical support.

4. Sales & Business Support





- Assist the sales team by conducting product demonstrations for potential customers.
- Identify new business opportunities and generate leads to expand the company’s market presence.
- Contribute to customer feedback analysis to drive product development.

5. Documentation & Reporting

- Prepare and submit detailed service reports, including findings, recommendations, and resolutions.
- Maintain accurate logs of service activities and customer interactions.
- Provide market insights and competitor analysis reports to the management team.

6. Travel & On-Site Support

- Willingness to travel as per company requirements for on-site service and support.
- Coordinate with internal teams to ensure timely service delivery and spare parts availability.

Skills & Competencies:

- Strong problem-solving and analytical skills.
- Valuable communication and interpersonal skills.
- Basic knowledge of computers, MS Office, and internet usage.
- Self-motivated team player with the ability to work independently.
- Multilingual skills preferred for better customer interaction.

This refined job description provides a clearer and more detailed overview of expectations for the role while maintaining a professional tone. Let me know if you need further modifications!

Pay: ₹10,850.36 - ₹25,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Field Service Engineer (India)
🏢 Trucode Coding Systems
📍 India