Job Description – IT Support Trainee

Location: Bengaluru
Employment Type: Full-Time
Experience Level: Fresher / Entry-Level
Department: IT Support

Position Overview

We are seeking a highly motivated IT Support Trainee to join our IT Support team. This entry-level role is designed for fresh graduates who are eager to build a career in enterprise IT systems and technical support. The trainee will gain practical exposure to ERP/CRM platforms (SAP Business One, Salesforce), SQL/RDBMS, Windows Server, and MS Office Administration, while supporting daily IT operations and end-user needs.

Key Responsibilities

- Provide first-level technical support for ERP/CRM systems (SAP B1, Salesforce).

- Troubleshoot and resolve issues related to SQL/RDBMS databases, connectivity, and backups.

- Assist in Windows Server administration including user accounts, permissions, and system monitoring.

- Manage MS Office 365 applications (Outlook, Teams, SharePoint) for end-users.

- Document support requests, resolutions, and maintain IT logs for compliance and reporting.

- Collaborate with senior IT staff on system upgrades, patches, and integration projects.

- Participate in testing, validation, and reporting activities related to IT systems.

- Ensure adherence to IT security protocols, data privacy, and organizational policies.

Qualifications

- Bachelor’s degree/diploma in Computer Science, Information Technology, or related field.

- Basic understanding of ERP systems (SAP B1 preferred) and CRM platforms (Salesforce).





- Familiarity with SQL/RDBMS concepts and Windows Server fundamentals.

- Proficiency in MS Office tools (Word, Excel, PowerPoint, Outlook).

- Strong analytical and problem-solving skills.

- Good communication and teamwork abilities.

- Willingness to learn and adapt to recent technologies.

Essential Skills (Must-Have)

- Basic IT Knowledge - Understanding of computer hardware, operating systems (Windows), and networking fundamentals.

- ERP/CRM Awareness - Familiarity with SAP Business One and/or Salesforce at a basic level (even academic/project exposure).

- Database Fundamentals - Knowledge of SQL and RDBMS concepts (queries, tables, relationships, backups).

- Windows Server Basics - User account management, permissions, and system monitoring.

- MS Office Administration - Proficiency in Word, Excel, PowerPoint, Outlook, and basic Office 365 tools.

- Problem-Solving Ability - Logical thinking and troubleshooting skills to resolve user issues.

- Communication Skills - Clear verbal and written communication for interacting with end-users and documenting issues.

- Teamwork Adaptability - Ability to collaborate with senior IT staff and willingness to learn new technologies quickly.

What We Offer

- Structured training and mentorship in IT support.

- Exposure to enterprise-grade systems and real-world IT operations.

- Career growth opportunities in ERP, database, and IT administration domains.

- A collaborative and supportive work environment.

📌 IT Support ERP/CRM platforms (SAP Business One, Salesforce) (India)
🏢 Switchgear and Control Technics Private
📍 India