EDR (TrendMicro) - Mumbai (2+ Years)

EDR (TrendMicro) - Mumbai (2+ Years)

03 Aug
|
Informica Solutions
|
India

03 Aug

Informica Solutions

India

JD

Worked on Ticketing tool, should have knowledge of all Severity levels.

Forwarding ticket as per severity levels (P1, P2 or Sev1 , Sev2) to the correct Action owners.

Follow up on the tickets with respective team till the tickets are closed

Update the status of the ticket to stakeholders on the closure of the tickets

End to End troubleshooting of affected system using RDP or other remote software's

EDR - Crowdstrike/Forcepoint knowledge preferable

Endpoint patching - TrendMicro

Reporting - download reports and preparation -

Communication skills, valuable coordination skills with different teams in the organization

📌 EDR (TrendMicro) - Mumbai (2+ Years)
🏢 Informica Solutions
📍 India

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