- Role Purpose: Serve as the primary contact for elite clients, ensuring long-term retention and growth.
- Relationship Management: Build trust-based relationships with key stakeholders and executive decision-makers.
- Revenue Generation: Identify upselling and cross-selling opportunities to hit annual revenue targets.
- Account Planning: Develop strategic, customized account plans to maximize client lifetime value.
- Problem Solving: Act as the internal champion for clients, swiftly resolving complex service issues.
- Cross-Functional Teamwork: Collaborate with product and marketing teams to align offerings with client needs.
- Performance Tracking: Monitor account metrics and prepare regular progress reports for leadership.
- Experience Needed: Requires 3+ years in B2B account management with a proven track record of target delivery.
- Key Skills: Exceptional communication, strategic negotiation, and CRM data management proficiency.