Front Office Executive (Experienced)

Location: Kumily, Kerala

Job Type: Full-time

Job Summary

We are seeking an experienced and customer-oriented Front Office Executive to join our hotel team. The ideal candidate will be responsible for delivering exceptional guest service, managing front desk operations, and ensuring a smooth check-in and check-out experience. The candidate should have excellent communication skills, a professional appearance, and previous experience in hotel front office operations.

Key Responsibilities

* Welcome guests and provide a warm, professional first impression.

* Handle guest check-in and check-out efficiently.

* Manage room reservations, cancellations, and modifications.

* Answer phone calls, emails, and guest enquiries promptly.

* Process payments and maintain accurate guest records.

* Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

* Address guest requests and resolve complaints professionally.

* Maintain the reception area and ensure high standards of presentation.

* Prepare daily reports and maintain front office records.

* Follow hotel policies, SOPs,



and guest service standards.

Requirements

* Minimum 3 years of experience in a hotel front office.

* Graduate or Diploma in Hotel Management is preferred.

* Excellent communication skills in English; knowledge of Malayalam and Hindi is an advantage.

* Experience with hotel PMS software is preferred.

* Strong customer service, organisational, and problem-solving skills.

* Ability to work rotating shifts, weekends, and public holidays.

* Professional grooming and positive attitude.

Advantages

* Salary: ₹18,000– ₹25,000 per month (based on experience)

* Duty meals provided

* Staff accommodation

* Provident Fund (PF) and statutory benefits

* Paid leave

* Uniform provided

* Training and career development opportunities

Schedule

* Full-time

* Rotational shifts

* Weekend and holiday availability required

Pay: From ₹18,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Senior Front Office Executive (India)
🏢 Hotel Kumily Gate
📍 India