Role Profile

GLOBAL JOB TITLE: Customer Growth Manager

ORIGINATION DATE: April 2026

REVISION DATE: N/A

ILLUSTRATIVE JOB TITLE: Customer Growth Manager

REPORTS TO: Head of Customer Growth APAC

KEY RELATIONSHIPS: Supplier organizations, Buyer Account Managers, Data Validation Team, Customer Service, IT, Customer Success Team

TRAVEL REQUIRMENTS: Minimal

PURPOSEOperational excellence through leadership

The Customer Growth Manager is responsible for the operational management, coaching, and development of a team of sales professionals comprising Account Executives and Inside Sales Executives. This role ensures the delivery of team and Individual revenue targets while maintaining exceptional customer service standards and driving continuous improvement in sales processes.

The Customer Growth Manager acts as the bridge between strategic direction from senior management and day-to-day operational excellence, while maintaining direct customer relationships to support the team and understand market dynamics.

RESULTS s RESPONSIBILITIES

Team management leadership

· Lead, coach, and develop a team of Account Executives and Inside Sales Executives

· Conduct regular one-to-one meetings, performance reviews, and provide ongoing feedback.

· Support recruitment and selection processes for team members.

· Manage performance improvement plans and disciplinary processes as required.

· Foster a positive, collaborative team culture focused on customer success and revenue growth.

· Coordinate daily huddles and facilitate weekly team meetings.

Revenue s budget accountability

· Ensure team delivery of monthly, quarterly, and annual revenue targets.

· Ensure delivery of Individual and Regional revenue targets.

· Monitor individual and team performance against KPIs and sales objectives.

· Develop and implement sales strategies to maximize revenue opportunities.

· Oversee subscription renewal processes and retention rates across the team.

· Identify and address performance gaps to ensure budget delivery.

· Report on team performance metrics and forecasting to Head of Account Growth

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Operational management

· Manage day-to-day sales operations and workflow distribution.

· Ensure adherence to sales processes, CRM hygiene, and data quality standards.

· Coordinate with other departments to ensure smooth supplier experience.

· Support and manage sales campaigns in collaboration with Buyer Account Managers

· Resolve escalated supplier issues and complex account situations.





· Monitor and maintain service level agreements and customer satisfaction metrics.

Coaching development

· Provide ongoing sales coaching and skills development to team members.

· Identify training needs and coordinate formal training programs.

· Mentor team members on customer relationship management and sales techniques.

· Share best practices and facilitate knowledge sharing within the team.

· Support career development and succession planning for team members.

Customer relationship Management

· Maintain direct relationships with key supplier accounts.

· Support team members with complex customer situations and negotiations.

· Manage escalated customer enquiries and relationship issues.

· Participate in customer meetings and relationship-building activities.

· Ensure consistent delivery of exceptional customer service across the team.

Cross-departmental collaboration

· Consult with Buyer Account Management on supplier adoption and campaigns.

· Coordinate with Data Validation Team on data quality initiatives.

· Collaborate with Customer Service and IT teams to resolve system and process issues.

· Collaborate with Customer Success Team on supplier initiatives.

· Support marketing campaigns and lead generation activities.

COMPETENCIES

Leadership management

· Demonstrates strong leadership skills with ability to motivate and inspire teams.

· Effectively manages performance and provides constructive feedback.

· Build trust and credibility with team members and stakeholders.

· Makes decisions confidently and takes accountability for team results.

· Adapts leadership style to individual team member needs.

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Drives motivation

· Maintains high energy and focus while managing multiple priorities.

· Demonstrates resilience in challenging situations and motivates others during setbacks.

· Shows commitment to continuous improvement and excellence.

· Drives results through others while maintaining personal accountability.

Coaching development

· Identifies individual strengths and development areas in team members.

· Provides effective coaching and feedback to improve performance.





· Creates development opportunities and supports career progression.

· Shares knowledge and expertise to build team capability.

Customer focus

· Maintains deep understanding of customer needs and market dynamics.

· Ensures team delivers exceptional customer service and satisfaction.

· Proactively addresses customer issues and relationship challenges.

· Uses customer insights to drive team performance and process improvements.

Communication & influencing

· Communicate effectively with team members, customers, and stakeholders.

· Influences and persuades others to achieve desired outcomes.

· Facilitates effective meetings and team discussions.

· Presents performance data and insights clearly to senior management.

Commercial

· Understands sales processes, revenue models, and business drivers.

· Analyses performance data to identify trends and opportunities.

· Makes commercially sound decisions that balance customer needs with business objectives.

· Demonstrates strong understanding of the competitive landscape.

Knowledge & skills

· Proven sales management and Managership experience

· Strong understanding of inside sales and account management processes

· Experience with CRM systems (MS Dynamics preferred)

· Proficiency in MS Office applications, particularly Excel for data analysis

· Knowledge of performance management and coaching techniques

· Understanding of customer service principles and practices

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EXPERIENCE

Essential:

· Minimum 3-5 years management experience in sales workplace

· Previous experience managing inside sales or account management teams.

· Proven history of achieving revenue targets through team performance.

· Experience in coaching and developing sales professionals.

Desirable:

· Experience in B2B sales environment

· Background in supplier/procurement services or related industry

· Experience with subscription-based business models

· Previous experience in customer service or account management roles

QUALIFICATIONS

· Must be a Graduate

· Sales management or leadership qualifications are advantageous

· Professional development certifications in coaching or management beneficial

Pay: ₹500,000.00 - ₹850,000.00 per year

Application Question(s):

- Proven history of achieving revenue targets through team performance.
- Previous experience managing inside sales or account management teams.
- Please apply only if the profile matches the JD requirements.

Education:

- Bachelor's (Required)

Work Location: In person

📌 Customer Growth Manager (India)
🏢 Achilles Information India Private
📍 India