Job Description: Trainer - US Healthcare RCM

Job Location: Chennai

Notice period: Immediate 15days

Profile source: Chennai

Timings: 6:30pm – 3:30am

Work Mode: WFO (Mon-Fri)

Job Summary

We are seeking a dynamic and experienced Trainer with expertise in US Healthcare Revenue Cycle. Management (RCM) to facilitate engaging and effective training programs for current hires and existing employees. The ideal candidate will possess strong knowledge of RCM processes, adult learning principles, and training methodologies to drive employee performance and operational excellence.

Key Responsibilities

- Facilitate and/or co-facilitate operational training sessions for new hires and existing

employees based on client and business requirements.

- Utilize adult learning principles to effectively explain and demonstrate job functions,

workflows, and operational tasks.

- Collaborate with departmental leadership and clients to identify training objectives, develop

training content, and deliver scalable learning solutions.

- Recommend enhancements to training materials including manuals, job aids, videos,

presentations, and e-learning modules to improve learning outcomes.

- Obtain client approval prior to implementing any modifications to training content or materials.
- Monitor trainee performance during the training period and take ownership of performance improvement initiatives.
- Maintain accurate records of training sessions, attendance, assessments, certifications, and materials used.
- Administer written tests, practical evaluations, and performance assessments for assigned learners.




- Ensure completion of all compliance and mandatory training requirements prior to sharing proprietary or confidential company information.
- Prepare and submit trainee progress reports and performance evaluations to management.
- Provide one-on-one coaching, mentoring, and continuous support to new hires and existing employees.
- Manage multiple training projects and assignments simultaneously while meeting deadlines and quality expectations.
- Exercise independent judgment and discretion in performing training and operational

responsibilities.

- Perform additional duties and responsibilities as assigned.

Required Qualifications

- Minimum 5 year of experience in US Healthcare Revenue Cycle Management (RCM).
- Minimum 3 year of experience in a Trainer, Learning & Development, or Training Coordinator

role.

- Strong understanding of US healthcare processes, medical billing, claims, denials, payment

posting, Accounts Receivables or related RCM functions.

- Preferably have exposure to handling MVA claims processing.
- Excellent communication, presentation, facilitation, and interpersonal skills.
- Ability to engage learners and deliver training effectively in classroom, virtual, and on-the-job environments.
- Proficiency in Microsoft Office applications and training documentation.
- Strong organizational, analytical, and multitasking abilities.

Preferred Qualifications

- Experience working with healthcare clients or BPO/outsourcing environments.
- Knowledge of adult learning methodologies and instructional design principles.
- Experience creating training materials, SOPs, and e-learning content.

Work Environment

- Fast-paced healthcare operations environment.
- Ability to manage multiple priorities and work collaboratively with cross-functional teams.

📌 Trainer US Healthcare RCM (Tamil Nadu)
🏢 CIEL HR
📍 Tamil Nadu