Compensation: Base Salary, Bonus, Stock Options, Medical
Why This Role Exists
What You Own
- L1 function from scratch: triage, severity/priority, SLAs, escalation.
- 24x7 model: shift rotations, staggered hires.
- First-contact resolution: own queue, resolve or escalate with context.
- Ticket quality: repro steps, env, logs, triage on every escalation.
- Knowledge base: runbooks, FAQs, known issues.
- Customer communication.
- Metrics: resolution rate, MTFR, escalation rate, CSAT.
- Tooling: Jira Service Desk, Sentry/Mixpanel integration.
You Must Have
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Support Manager (Telangana)
🏢 Innovapptive
📍 Telangana
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