- L1/L2 Technical Troubleshooting: Diagnose, isolate, and resolve client-facing problems related to platform access, software installation, configurations, API integrations, and user credential management.
- Ticketing Lifecycle Management: Log, prioritize, and track all incoming technical support issues using enterprise desk software (e.g., Jira Service Management, Zendesk, ServiceNow). Ensure strict adherence to predefined Service Level Agreements (SLAs).
- Root-Cause Documentation: Collect systematic logs, screenshots, and step-by-step reproduction flows for recurring glitches; update internal technical databases to speed up future resolutions.
- Strategic Escalation Coordination: When bugs require deep code rewrites or database modifications, compile complete technical summaries and seamlessly transfer the ticket to L3 senior systems analysts or product engineering wings.
- Customer Onboarding Assistance:
Guide technical administrators at client firms through the initial setup phases, remote software deployments, firewall modifications, and configuration adjustments.
- Knowledge Base Expansion: Author transparent, accessible user guides, FAQs, and step-by-step documentation to empower customers to self-solve common technical questions.
Experience 0 - 1 Years
Salary 2 Lac To 3 Lac P.A.
Industry IT Hardware / Technical Support / Telecom Engineering
Qualification B.C.A, B.B.A, B.E
Key Skills
- IT Technical Support Engineer
- IT Support Manager
- IT Support
- Technical Support Team Manager
- IT Infrastructure Support
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Technical Support Officer Fresher (Maharashtra)
🏢 Impact Hr N Km Solutions
📍 Maharashtra
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